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RETURNS & REFUND

If our product doesn't perform for you, don’t worry. You have 30 days from the delivery date to return it.

 RETURN

Please read the following conditions before initiating a return:

  • Orders can be returned within 30 days from the delivery date.
  • Products must be returned in original packaging, undamaged, and unused with the original hangtags and packaging attached.
  • Please contact us via service@amazinglion.cn to get return address before shipping. Please do not send back to the original shipping address directly.
  • Please allow 3 to 5 business days to process the return once it’s received.
  • Amazing Lion is not responsible for the cost associated with shipping your product back to our warehouse for a refund.
  • At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item is not in its original condition, is damaged or if there are missing parts for reasons not due to our error.

EXCHANGES

We are not able to offer exchanges. If you are interested in different sizes or colors after you receive the product, we recommend that you purchase the correct product immediately and return the original product. If there is a problem with the product you received, please contact our customer service team at service@amazinglion.cn

We’ll not accept your return request if the order is not delivered:

  • Due to reasons attributable to you (i.e. providing the wrong shipping address).
  • Due to circumstances beyond our control (i.e. confiscation by customs, delays caused by natural disasters, pandemic and strikes).

Note: You need to pay the return shipping fee if the product is not returned due to Amazing Lion's error, and the fee is not refundable. (Amazing Lion's errors include product quality problem, product delivery error). We are also not responsible for any taxes / duties levied on any returned items. The cost of return shipping will be deducted from any refund if you use Pay on Delivery.

Refunds

After receiving and checking your returned item, we will notify you via email and process your refund request within 3 working days. You’ll also be notified via email once we start processing you refund request.

Note: Due to specific rules of different payment service providers, you may see the refund amount in your account after 5-7 working days. Please contact your payment service provider for more details.

Partial refund

There are certain circumstances where only partial refunds are granted:

  • If an item not in its original condition is damaged or missing parts for reasons not due to our error.
  • If an item is returned more than 30 days after delivery.